Frequently asked questions
How do you protect the confidentiality of my data?
We work under confidentiality agreements, encrypted tools and least-privilege access. We are your IT department, even if we're not in your office every day.
Do you offer online support or only on-site?
Both. We solve most cases online through secure remote access, and when needed we visit your office in Guatemala City and across the country. We also repair computers and network equipment.
What kind of IT support do you offer?
We offer on-site and remote support for devices, users, email, networks, servers and every service on this site. You can hire it per ticket or with a monthly plan that works as your IT department.
Which operating systems and platforms do you work with?
We work with Windows, macOS and Linux, mobile devices, on-premise servers and cloud platforms such as Microsoft 365 and Azure.
How do I request support?
Via WhatsApp, email, phone or by opening a support ticket on this site. We provide support in English and Spanish.
What are your response times?
It depends on urgency and contract type. We usually respond within 60 minutes for remote support and within 24 hours for on-site support.
Do you offer 24/7 support?
Yes. We have 24/7 plans for companies that need assistance outside business hours.
What does Cloud Backup include?
Automatic Microsoft 365 backup (email, OneDrive, SharePoint and Teams) with Acronis, unlimited cloud storage, restores to a previous date and a monthly report on backup and antivirus status.
Why add Cloud Backup if I already use Microsoft 365?
Because it's an extra layer of security. It protects you from viruses, ransomware, attacks on your company and user mistakes, with an independent copy you can restore to any previous date, so you never lose data.
Do you work with companies outside Guatemala?
Yes. We serve companies in the United States (Virginia, Michigan and Chicago), Mexico, Colombia and El Salvador, with immediate remote support and coordinated on-site assistance.