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Your complete IT department: on-site, remote and in the cloud

IT support in Guatemala and the USYour complete IT department: on-site, remote and in the cloud

Technical support, IT management, security, networking and backups so your company keeps working without interruptions. We support you in English and Spanish, with a team that knows your operation and responds fast.

SecurityYour data protected at every step.
TrustA team that knows and cares for your operation.
TransparencyClear pricing and reports on everything we do.

When technology fails, business stops

Most companies don't have a computer problem: they have a control problem. Nobody checks the backups, licenses expire without notice, access stays open and every failure is fixed in a rush. We bring order.

Devices and users without ongoing care

Issues pile up until someone can't work. Scheduled support prevents them before they affect your team.

Data without a verified backup

Email, files and servers without a tested copy. A deletion, ransomware or a stolen laptop becomes a real loss.

Uncontrolled access and licenses

Former employees' accounts still active, folders shared with outsiders and licenses paid for but unused.

Improvised technology decisions

Purchases and vendors chosen in a hurry, without a plan that supports the company's growth.

Services

Everything your company needs in technology, with one accountable provider.

On-site and remote support

Maintenance, repair and optimization of Mac and PC, from a laptop to a server. Immediate remote assistance and scheduled visits to your offices, with follow-up on every case until it's solved.

  • Help desk via WhatsApp, email and phone
  • Preventive and corrective maintenance
  • User onboarding, offboarding and new device setup

Outsourced IT Manager

We take over the management of your technology as part of your team: inventory, vendors, licenses, budget and monthly reports for management.

  • Quarterly work plan and priorities
  • Inventory, license and access control
  • Monthly support, backup and antivirus report
Acronis

Cloud Backup

Automatic cloud backup of Microsoft 365, servers and devices with Acronis Cyber Protect. Your data stays protected off-site and can be restored in minutes.

  • Microsoft 365: email, OneDrive, SharePoint and Teams
  • Servers and critical devices
  • Tested restores and status reports
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Microsoft 365 and migrations

Microsoft 365 licensing as a CSP partner, email and file migrations, Exchange, Teams and SharePoint organized by department, with clear permissions for each team.

  • Managed licensing and renewals
  • Email and tenant migrations without data loss
  • SharePoint and OneDrive organized by department
View service →

Managed genuine Microsoft 365

Genuine Word, Excel, PowerPoint and Outlook licenses with 1 TB of cloud storage for individuals and small businesses. We handle licenses, renewals and support, and organize your team's shared files.

  • Managed licenses and renewals
  • Shared OneDrive folders
  • End-user support
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Cybersecurity

Protection for devices, email and network with ESET and Fortinet firewalls. We set up SPF, DKIM and DMARC so your emails get delivered and nobody can spoof your domain.

  • Managed business antivirus
  • Firewall, VPN and network segmentation
  • Two-factor authentication and access reviews

Networking and WiFi

Planning, design and installation of wired and wireless networks: structured cabling, switches, firewalls and Ubiquiti access points for a stable connection across the office.

  • Structured cabling and rack organization
  • Business WiFi with full coverage
  • Network monitoring and documentation

Websites and hosting

Fast, easy-to-manage websites and hosting on dedicated servers with business email, SSL certificates and .com and .com.gt domains.

  • Sites optimized for Google and mobile
  • cPanel hosting with backups
  • Domains, DNS and business email

ERP support

Support for Odoo, SAP and other management systems: configuration, users, email integrations and help for the team that uses them every day.

  • User and permission setup
  • Email and notification integration
  • End-user support
New service

Cloud Backup with Acronis

An extra layer of security so you never lose data. A virus, an attack on your company or a distracted user deleting a folder can cost days of work. With Cloud Backup you have an independent, encrypted copy stored outside your environment, ready to restore in minutes.

Priced per user per month, with no upfront hardware investment. Ideal for companies that work with Microsoft 365.

Powered by Acronis

Complete Microsoft 365

Each user's Exchange email, OneDrive, SharePoint and Teams, with unlimited storage in the Acronis cloud.

Servers and devices

Backups of servers, virtual machines and critical devices, to get back to work fast after a failure or theft.

Restore in minutes

We restore an email, a file or a whole mailbox to a previous date, without relying on the recycle bin.

Monthly report

Every month you get the status of your backups and antivirus, so you know everything is protected.

How we work

A clear process from day one, so you know what gets done, when and why.

Assess

Free assessment of your devices, network, email, licenses and backups. We identify risks and opportunities.

We become your IT team

We join your company as your technology department, through a monthly contract or per ticket, whatever fits you best.

Resolve

We execute the plan and support your users via Teams, WhatsApp, phone or on-site.

Follow up

Monthly reports, periodic reviews and recommendations so technology supports your growth.

Service plans

Choose how you want to work with us. Every plan includes support in English and Spanish.

Most popular

Monthly support plan

Your outsourced IT department, with a lead who sets the direction instead of just fixing incidents.

Save up to 30% with an annual contract
  • Remote and on-site support hours included every month
  • Scheduled visits to your offices
  • Outsourced IT Manager: planning, vendors and technical decisions
  • IT policies and documentation of your network, devices, users and access
  • Compliance and audit support: checklists, evidence and confidentiality agreements
  • Monthly report on firewall, devices, usage and tickets
  • Fixed price, no surprises
Request a proposal

Ticket-based support

For specific needs, no contract. You only pay for the work done.

  • No contract or minimum term: start with a single ticket
  • Remote or on-site: diagnosis, repairs, installations and configurations
  • Response times by priority, with SLA compliance
  • Every ticket numbered, tracked and closed with your confirmation
  • Documentation of the work done and recommendations so it doesn't happen again
  • Monthly ticket report: how many, what type and how fast they were resolved
  • We bill what we do: no surprises and no padded hours
  • Work warranty: if the same issue comes back, we fix it at no extra cost
  • Separate billing for each company, ideal for business groups
  • Your history stays with you: if you move to the monthly plan, we already know your environment
  • Hourly or per service, quoted upfront

Projects

We implement and advise you, balancing quality, cost and availability.

  • Microsoft 365 and cloud services migrations
  • SharePoint and permissions restructuring
  • Point of sale and ERP systems
  • Networking, cabling and WiFi
  • Cloud Backup implementation
  • We recommend what your business needs, not the most expensive option
  • Scope, dates and deliverables in writing, with final documentation

Regional presence

We serve companies in Guatemala, the United States, Mexico, Colombia and El Salvador, with immediate remote support and coordinated on-site assistance in each city.

Guatemala

Headquarters in Zone 12 · nationwide coverage

United States

Virginia · Michigan · Chicago

Mexico

Mexico City

Colombia

Bogotá

El Salvador

San Salvador

Technologies we work with

Microsoft 365ExchangeSharePointTeamsAzureWindows ServerWindowsApplemacOSLinuxAcronisESETFortinetUbiquiti UniFiTP-LinkLenovoDellHPGoogle WorkspaceAWSCloudflarecPanelWordPressHTML5 & CSSJavaScriptPythonNode.jsGitHubClaude CodeOpenAI CodexOdooSAPPower BITableauGoogle Analytics

Frequently asked questions

How do you protect the confidentiality of my data?

We work under confidentiality agreements, encrypted tools and least-privilege access. We are your IT department, even if we're not in your office every day.

Do you offer online support or only on-site?

Both. We solve most cases online through secure remote access, and when needed we visit your office in Guatemala City and across the country. We also repair computers and network equipment.

What kind of IT support do you offer?

We offer on-site and remote support for devices, users, email, networks, servers and every service on this site. You can hire it per ticket or with a monthly plan that works as your IT department.

Which operating systems and platforms do you work with?

We work with Windows, macOS and Linux, mobile devices, on-premise servers and cloud platforms such as Microsoft 365 and Azure.

How do I request support?

Via WhatsApp, email, phone or by opening a support ticket on this site. We provide support in English and Spanish.

What are your response times?

It depends on urgency and contract type. We usually respond within 60 minutes for remote support and within 24 hours for on-site support.

Do you offer 24/7 support?

Yes. We have 24/7 plans for companies that need assistance outside business hours.

What does Cloud Backup include?

Automatic Microsoft 365 backup (email, OneDrive, SharePoint and Teams) with Acronis, unlimited cloud storage, restores to a previous date and a monthly report on backup and antivirus status.

Why add Cloud Backup if I already use Microsoft 365?

Because it's an extra layer of security. It protects you from viruses, ransomware, attacks on your company and user mistakes, with an independent copy you can restore to any previous date, so you never lose data.

Do you work with companies outside Guatemala?

Yes. We serve companies in the United States (Virginia, Michigan and Chicago), Mexico, Colombia and El Salvador, with immediate remote support and coordinated on-site assistance.

Companies that trust us

NetbeamFibercomUrbaterraGrupo KreaMovecoDISERIUP Relaciones PúblicasAcomodelSer SoberanosABINSAHinesaSKYEPRONICOCOMISIBambuBastet FloorsPana DiversLeonardini L'EnotecaG SecurityLa Mar MonterricoConsulting & Coaching EmpresarialStar Engineering SolutionsChef ExpressNetbeamFibercomUrbaterraGrupo KreaMovecoDISERIUP Relaciones PúblicasAcomodelSer SoberanosABINSAHinesaSKYEPRONICOCOMISIBambuBastet FloorsPana DiversLeonardini L'EnotecaG SecurityLa Mar MonterricoConsulting & Coaching EmpresarialStar Engineering SolutionsChef Express

Let's talk about your company's technology

Book a free assessment and we'll tell you what's working, what needs fixing and what it costs.